Privacy Policy

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Last updated: May 2026

Motivate Property Group ("us", "we", or "our") operates the Motivate Property website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://motivateproperty.com.au

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:

  • Name

  • Email address

  • Telephone number

  • Address

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Overseas Disclosure

Some of the service providers and technology platforms we use — including artificial intelligence tools, cloud storage, and business software — may store or process your personal information on servers located outside of Australia. Countries where this may occur include but are not limited to the United States, Ireland, and the Philippines.

We also utilise some overseas administration support.

By using our Service, you consent to your personal information being transferred to and processed in these countries. We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles. However, we acknowledge that overseas privacy laws may differ from those in Australia.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Use of Artificial Intelligence (AI)

We use artificial intelligence (AI) tools to assist with certain business functions, including content creation, internal research, communication drafting, and improving the quality of our services. These tools may process information you have provided to us in the course of using our Service.

We do not use AI to make automated decisions that significantly affect your rights or interests — such as financial assessments, approvals, or binding recommendations — without a qualified team member reviewing and taking responsibility for that outcome. Where AI assists in forming any such output, a human review step is applied before the output is acted upon.

The AI tools we use may be operated by third-party providers. We take reasonable steps to ensure those providers handle any personal information in a manner consistent with Australian privacy laws, including the Australian Privacy Principles. We do not authorise our AI providers to use your personal information to train their models without your separate consent.

If you have questions about how AI is used in relation to your personal information, please contact us.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Data Breach Notification

In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

We will take all reasonable steps to contain, assess, and remediate any breach promptly.

Your Rights: Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To exercise either of these rights, please contact us. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth). In some circumstances we may be required or permitted by law to decline your request, and we will explain our reasons if this is the case.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Note: The Australian Government is developing a Children's Online Privacy Code under the Privacy and Other Legislation Amendment Act 2024, expected to take effect by 10 December 2026. We will review and update our practices in relation to children's personal information in line with any requirements of that Code.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or make a complaint about how we handle your personal information, please contact us.