Maintenance Procedures

Urgent and Routine Maintenance: 24/7 Access

Submitting & Reporting maintenance as a tenant for your rental property is simple and available 24/7 through the Tapi chat on this page.

To help us respond quickly and allocate the right trades, please include:

  • Clear photos of the issue

  • A detailed description of the problem, including the location, and when the issued commenced

This ensures our team can assess, escalate, and action your request as efficiently as possible.

Routine Requests

Once your non-urgent request is logged through the portal, the Motivate Property team will promptly process it and forward it to your Landlord for their instructions and approval regarding the repair.

Urgent and After-Hours Escalation

Weekend Maintenance Instructions

Emergency Phone Line: 0423 189 917 - Admin

(Should no one answer your call, please refer to the below emergency plan) 

Please be advised that under the Residential Tenancies Act, the following can be considered urgent:

  1. Burst Water Pipe

  2. Gas Leak

  3. Broken or Blocked Toilet

  4. Roof Leak

  5. Dangerous Electrical Fault

  6. Flooding or Flood Damage

  7. Gas Leak or smell of Gas

  8. Storm Damage or Fire Damage (Call SES or Fire Brigade for Urgent assistance)

  9. No Water Supply 

Helpful numbers for emergencies:

  • 1800 GAS LEAK External Gas Leak (1800 427 532)

  • Water Corporation – Water Supply issue 13 13 85

  • Western Power – Power Outages 13 13 51

  • SES – Weather Events 132 500

  • Police, Ambulance, Fire Brigade – Emergency Services 000

If you have an emergency whilst our office is closed (Friday 5pm through to Monday 9am), please contact the relevant tradesperson below.

If the tradesperson is not available, please leave a voice message for them and they will return your call.

Please ensure that you update me via email if you have had to call for an emergency tradesperson.

Please ensure to take photos of the maintenance item and email them through to me for record keeping purposes/ insurance claims and landlord awareness. 

  • Plumbing: Ember Plumbing 0477 777 301

  • Electrical: Bara Electrical (08) 6206 6899

  • Locksmith: A1 Locksmiths (08) 9370 2943  

Weekend Key Issues:

Should you lose, misplace or lock your keys inside your premises or car, it will be at your own cost as the tenant to replace keys, fobs, remotes or locks.

A locksmith is mentioned above for weekend callout requirements.